Privacy policy

Last updated: November 27, 2025

1. Introduction

Praizen (“we”, “our”, “us”) operates this website and store to provide products and services to customers located in Canada. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

Name, email address, phone number, billing address, shipping address.

Payment & Transaction Information

Payment method details, order history, transaction records.

Account Information

Username, password, preferences, saved items.

Device & Usage Information

IP address, browser type, device type, cookies, pages viewed, and interaction data.

Communications

Information you provide when contacting customer support or interacting with us.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and website usage
  • Through Shopify, which powers our online store
  • From trusted service providers shipping, payment processors

4. How We Use Personal Information

We use your personal information to:

  • Process orders and payments
  • Manage your account
  • Provide customer support
  • Communicate updates about orders
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with Canadian legal requirements

We do not sell personal information.

5. Disclosure of Personal Information

We may share your personal information with:

Shopify

Our e-commerce platform provider.
Shopify stores customer data in Canada, the United States, and Ireland.

Learn more: https://www.shopify.com/legal/privacy

Service Providers

Shipping partners, payment processors, IT providers.

Legal Compliance

If required by Canadian law, subpoenas, or lawful requests.

We do not share personal information with third-party marketers without consent.

6. Cross-Border Data Transfers

Your information may be stored or processed outside Canada (including the U.S. and Ireland).
When this occurs, it may be subject to foreign laws.
We ensure appropriate safeguards are in place through Shopify and trusted partners.

7. Cookies and Tracking

We use cookies to:

  • Maintain website functionality
  • Track usage patterns
  • Improve performance

You may disable cookies in your browser, but this may affect functionality.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18 in Canada.
We do not knowingly collect information from children.
If you believe a child has provided information, contact us to delete it.

9. Your Rights Under Canadian Law (PIPEDA)

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent subject to legal or contractual obligations
  • Challenge our compliance with PIPEDA

You may request this by contacting us.

10. Security and Retention

We implement safeguards to protect your information; however, no system is perfect.
We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain your account
  • Meet legal obligations

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will always include the “Last Updated” date.

12. Contact Information

Our contact information is posted below:

Praizen

Phone: +1 6475050781
Email: info@praizen.com
Opening Hours: Monday – Friday: 09:00 AM – 06:00 PM